The window or door needs building repair
Loose or broken glass, failed locks, water entry, deteriorated material, or impaired operation is more than a comfort problem. Temporary draft products could hide damage or interfere with safe use.
Why this result fits
- There is visible damage, water entry, or material deterioration.
- The window or door cannot open, close, lock, or latch normally.
- The condition affects security, weather protection, ventilation, or emergency escape.
What to do now
Keep clear of the damaged area
Keep children and pets away from loose glass, sharp edges, spreading water, or an unstable AC installation.
Document from a safe position
Photograph the full opening and close details without leaning outside, standing on furniture, or touching loose components.
Contact maintenance promptly
Describe the damage, water, lock or latch failure, and whether the opening is needed for ventilation or emergency escape.
Stop and escalate if
- Glass is falling or the opening cannot be secured.
- Water is spreading toward electricity or into another unit.
- A required exit is blocked or the door/window cannot operate safely.
What not to do
- Do not cover the condition with film, caulk, foam, or weatherstripping.
- Do not handle broken glass or attempt frame, lock, or AC repairs.
- Do not block or permanently seal an opening needed for ventilation or emergency escape.
Message you can send to maintenance
The [window/door] at [location] has [damage/water entry/lock or operation problem]. It currently [can/cannot] close, lock, and open normally, and [is/is not] an emergency escape or ventilation opening. Please treat this as a prompt repair request.
Help prevent a repeat
- Keep dated photos and maintenance messages.
- Report new water entry, movement, or lock failure immediately.
If this does not match
Sources and review date
- Renters — U.S. Department of Energy
- Window Types and Technologies — U.S. Department of Energy
Content last reviewed: under the Apartmentwise methodology.