Possible sewage or wastewater backup
Sewage, contaminated water, or water rising through another fixture is a public-health and property-damage concern that needs urgent building response.
Why this result fits
- Sewage or contaminated water is visible.
- Water is rising through a shower, tub, toilet, or floor drain.
- The condition may expose people and belongings to harmful wastewater.
What to do now
Stop using water
Do not run affected fixtures, toilets, dishwashers, or washing machines.
Avoid contact
Keep children and pets away. Do not enter contaminated water or attempt cleanup without appropriate guidance and protection.
Contact emergency maintenance
Use the building’s urgent maintenance channel and describe sewage, rising water, affected rooms, and whether water is spreading.
Document from a safe location
Take photos or video without entering contaminated areas, and move belongings only when it is safe.
Stop and escalate if
- Water is spreading rapidly.
- Contaminated water is near outlets, appliances, or other electrical sources.
- Anyone has been exposed or is feeling unwell.
What not to do
- Do not add chemicals or disinfectants to the drain.
- Do not keep flushing or running water to test the line.
- Do not use fans that could spread contamination before the source is controlled.
Message you can send to maintenance
Urgent: sewage or wastewater is backing up through my fixture(s). I have stopped using water and kept people and pets away. The affected locations are: [list rooms/fixtures]. Water is [contained/spreading].
Help prevent a repeat
- Keep documentation of the incident and building response.
- Follow local health guidance for any contaminated-material cleanup.
If this does not match
Sources and review date
- Sanitary Sewer Overflow Frequently Asked Questions — U.S. Environmental Protection Agency
Content last reviewed: under the Apartmentwise methodology.